Lodge a Complaint
Right now, you can lodge a complaint in two ways: through a brokerage or through 3-1-1.
You can contact a brokerage according to the following Bylaw provisions:
135. (1) A Brokerage shall keep a list of all complaints it receives which list shall include:
(a) the name, address and phone number of the complainant;
(b) the nature of the complaint and the T.D.L. or L.D.L. number of the driver of the Livery Vehicle; and
(c) the Brokerage's response to the complaint.
(2) The Brokerage shall give the list noted in this section to the Manager on demand.
(3) The Brokerage shall advise each complainant that contacts them of the phone number and address of Livery Transport Services.
(4) The Brokerage shall notify the Manager immediately if the Calgary Police Services are involved in a complaint.
Or you can call Calgary’s 3-1-1 Operations Centre to lodge a complaint about taxi service. If you call during normal business hours, you will be directed to The City of Calgary’s Development and Building Approvals (D&BA) Business Unit (who manage Livery Transport Services), and they will take down your complaint details. If you call after normal business hours, 3-1-1 will take down your details and then forward them to D&BA who will get in touch with you within 7 days to review and finalize your information.
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