Are you being well served by the taxi industry in Calgary?
Have you ever:
- Waited outside a bar at 2 am in a snowstorm, trying to hail a cab, having had too much to drink, thinking "should I drive home or not?"...?
- Waited at the airport with 30 other business people on a Saturday night for half an hour in –30C weather…?
- Tried to get home from a social or family event at 3 am but been unable to reach a cab company and ended up walking home…?
- Been roused in the middle of the night to drive across the city to get a family member who was unable to get a taxi…?
- Been stuck in the snow in a car with a sick child trying to get to the hospital and having to use a cell phone to call a friend, or worse, 911 and involve the police in a less than full emergency…?
- Called for a taxi for an hour, pressing auto redial, and got nothing but busy signals or automatic hang-ups …?
- Been told by the dispatcher there are no cabs in your area…?
- Been unable to hail a cab on the street within a reasonable time and had to walk to the nearest hotel to find one…?
- Had to direct a cab driver who was unable to find your address…?
- Tried to order a cab to go to the airport, on a Saturday afternoon, and after trying to get through for half an hour, the cab was late coming, but because you had ordered it for an earlier time than needed, you still managed to make your flight…?!
These are some examples that Calgarians have experienced. But how are these examples of customer service being addressed?
Voters for Taxis believes Calgarians have a right to expect prompt, reliable, comfortable and courteous service, through fair and effective regulation.
One way is to ensure that the public interest is revived in the current remaking of the taxi bylaw in Calgary. And having your voice included in a balanced dialogue will go a long way in making sure any changes benefit you, first and foremost, as a member of the travelling public.
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