Our Survey: You said...
Back in September, we posted the initial data on our website and shared it with TLAC as part of the composite data we are making available to decision makers.
You can see that data here.
We have now compiled all the comments taxi customers and citizens have made in that survey about their experiences with taxi service in Calgary.
This extensive Report is available here.
What were the three Questions that asked for Comments:
Q5. Would you take taxis more often if it was easier to get a taxi? [108 comments]
Q6. Please use the space below to share any comments you have about taxi services generally. [133 comments]
Q7. Please use the space below for recommendations or suggestions for improving taxi services in Calgary. [148 comments]
Comment groupings include:
- Positive, No Change and Miscellaneous……………………………page 2
- Some Perspectives………………………………………………………...page 6
- Quality and Service………………………………………………………..page 8
- Cab Availability………………………………………………………………page 16
- Accessibility Challenged………………………………………………….page 27
- Airport and LRT……………………………………………………………..page 27
- Fares…………………………………………………………………………….page 29
- Dispatch………………………………………………………………………..page 31
- Safety……………………………………………………………………………page 33
- Regulatory and Market……………………………………………………page 34
- Multiple Issues……………………………………………………………….page 36
- Multiple Solutions……………………………………………………………page 40
- Website…………………………………………………………………………page 45
- Other…………………………………………………………………………….page 45
NOTE: SurveyMonkey was used as the survey instrument with the selection “Allow Multiple Responses?” set to “No, allow only one response per computer.”